Terms of Use

These Terms of Use govern access to and use of VIALINKER websites, interactive dialogue interfaces, demo pages, post-click flows, widgets, onboarding tools, software, integrations and related services.

VIALINKER provides post-click commercial dialogue infrastructure. It helps businesses turn paid traffic, website visits, QR flows, prelanders, forms, widgets, messengers and other entry points into guided interactive dialogue between the click and the target business action.

By accessing or using VIALINKER, you agree to these Terms. If you use VIALINKER on behalf of a company, organization or business customer, you represent that you have authority to bind that organization to these Terms.

This document is prepared as draft legal website copy and is not final legal advice. The final version should be reviewed by a qualified lawyer based on the applicable jurisdiction, company entity, target markets, data processing roles, payment model, third-party processors and actual integrations.

1. Parties

For legal, business or support requests, contact: legal@vialinker.com

2. Product description

VIALINKER provides interactive post-click dialogue infrastructure that helps businesses convert static traffic entry points into guided commercial conversations.

VIALINKER may be used to support interactive conversion flows, sales qualification, user routing, operator handoff, lead capture, follow-up, reactivation, FAQ handling, service communication, support traffic and other commercial dialogue workflows.

VIALINKER may replace or upgrade static landing pages, forms, widgets, QR flows, prelanders, website entry points, messenger entry points and other post-click surfaces.

Key product concepts may include interactive conversion layer, post-click sales infrastructure and traffic-to-value infrastructure.

3. B2B and B2B2C use

VIALINKER is primarily intended for business, commercial, B2B and B2B2C use. Business customers may use VIALINKER to interact with their own users, visitors, prospects, leads, customers or operators.

If you are an end user interacting with a VIALINKER-powered flow provided by a business customer, that business customer is responsible for its offer, claims, pricing, services, customer relationship, compliance obligations and final business decisions.

4. Not professional advice

VIALINKER does not provide medical advice, legal advice, financial advice, investment advice, tax advice or licensed professional services.

VIALINKER is not a clinic, hospital, law firm, financial institution, investment adviser, tax adviser, licensed professional practice, emergency service, telemedicine platform or regulated professional service provider.

If VIALINKER is used in a regulated or high-risk industry, including but not limited to healthcare, legal services, financial services, immigration, insurance, real estate, education or other regulated areas, final decisions, consultations, approvals, confirmations and professional responsibility remain with the relevant business customer, operator, licensed professional or regulated entity.

Businesses should not rely on VIALINKER as the sole source of truth for regulated, high-risk, professional, legally binding or safety-sensitive decisions.

5. No guarantees

VIALINKER is designed to improve post-click engagement, qualification and routing, but results depend on traffic quality, offer, market, implementation, operator response, customer configuration and other factors outside VIALINKER’s control.

VIALINKER does not guarantee conversion increases, sales, qualified leads, revenue, ROI, campaign success, user behavior, business outcomes, accuracy of every AI-generated response or uninterrupted availability.

Any projections, examples, demos, case studies, pilot results, simulations or product explanations are illustrative only unless confirmed in a separate written agreement.

6. Customer responsibilities

Business customers are responsible for their own use of VIALINKER and for ensuring that their implementation complies with applicable laws, regulations, platform rules and industry requirements.

Customers must:

• Provide accurate business information, offers, prices, restrictions, claims, FAQ content and operational rules.
• Approve claims, restrictions, offers, qualification criteria and commercial flows before production use.
• Ensure compliance with laws and regulations applicable to their niche, industry, GEO, audience and traffic source.
• Not use VIALINKER for prohibited, unlawful, deceptive, abusive or harmful activity.
• Monitor and review conversations where legally, commercially or professionally required.
• Honor their own privacy, consumer protection, advertising, marketing, platform and professional obligations.
• Obtain any required consent, notice or legal basis before processing user data, using databases, sending follow-ups or activating reactivation campaigns.
• Respond to operator handoffs and user inquiries in a timely and appropriate manner.

7. AI limitations

VIALINKER may use AI systems, automation and rule-based logic to generate replies, classify intent, detect language, summarize conversations, identify objections, suggest next actions, support qualification and route users to operators or business actions.

AI-generated dialogue may be incomplete, inaccurate, delayed, misunderstood, mistranslated, outdated or inappropriate in some contexts.

Business customers are responsible for reviewing, testing, supervising and correcting VIALINKER-powered flows where required by law, professional duty, commercial risk or internal policy.

VIALINKER may provide suggested commercial dialogue and routing logic, but it does not independently make legally binding decisions on behalf of a business unless explicitly configured and approved under a separate written agreement.

8. Qualified actions, pricing and billing

VIALINKER may support qualification events, operator handoffs, paid pilots, commercial orders, usage-based pricing, performance-based pricing, subscription pricing, setup fees or other pricing models agreed separately with the customer.

The public website does not itself create a paid contract unless separately agreed.

Billing, qualified action criteria, fees, usage limits, commercial terms, cancellation terms and payment obligations must be confirmed in a separate order form, agreement, invoice, contract, written approval or other accepted commercial document.

VIALINKER does not independently activate billing or chargeable qualified actions without approved commercial terms, qualification criteria and applicable customer authorization.

9. Acceptable use

You may use VIALINKER only for lawful purposes and in accordance with these Terms.

You must not use VIALINKER to:

• Engage in illegal activity, fraud, deception, impersonation or unauthorized activity.
• Send spam, phishing messages, misleading communications or unlawful marketing.
• Promote hate, harassment, exploitation, abuse, discrimination or threats.
• Distribute malware, harmful code, spyware or unauthorized surveillance tools.
• Collect, process or use sensitive data without a proper legal basis, notice and safeguards.
• Use stolen, purchased, scraped or unlawfully obtained databases.
• Bypass access controls, overload systems, interfere with security or attempt unauthorized access.
• Reverse engineer, copy, resell or misuse VIALINKER software, prompts, workflows or infrastructure except as permitted by law or written agreement.
• Provide regulated services without proper licensing, human oversight, compliance review or legally required disclosures.
• Sell, promote or route users toward content, services or products prohibited by applicable law.

10. Third-party services and integrations

VIALINKER may rely on or integrate with third-party services such as hosting providers, AI providers, analytics tools, CRM systems, messenger platforms, email providers, webhook systems, payment processors, security tools and communication platforms.

VIALINKER is not responsible for third-party downtime, API changes, policy changes, delivery failures, rate limits, account restrictions, blocking, data loss, payment failures or other third-party service issues outside VIALINKER’s reasonable control.

Business customers are responsible for ensuring that their use of third-party integrations complies with applicable third-party terms and platform rules.

11. Customer data and content

Business customers retain ownership of their customer data, business content, approved offers, brand materials and information they provide to VIALINKER.

Customers grant VIALINKER a limited right to process, host, transmit, analyze, transform, display and use such data as necessary to provide, secure, troubleshoot, improve and support the service, subject to applicable agreements and privacy obligations.

Customers are responsible for the legality, accuracy and completeness of the data and content they provide or connect to VIALINKER.

12. VIALINKER intellectual property

VIALINKER owns or licenses all rights in its software, infrastructure, workflows, prompts, templates, UI, designs, automations, algorithms, documentation, demos, brand assets, commercial dialogue architecture and related know-how, except for customer-provided content and third-party materials.

These Terms do not transfer ownership of VIALINKER intellectual property to customers or users.

13. Service availability and changes

VIALINKER may update, modify, suspend, limit or discontinue parts of the service from time to time for maintenance, security, improvement, legal, commercial or operational reasons.

We aim to maintain reliable service, but we do not guarantee uninterrupted, error-free or always-available operation unless a separate written agreement expressly provides specific service levels.

14. Suspension and termination

VIALINKER may suspend or terminate access if we believe that a customer or user has violated these Terms, failed to pay agreed fees, created legal or security risk, misused the service, provided unlawful data, violated third-party platform rules or caused harm to VIALINKER, users, customers or third parties.

Active commercial customers may have additional suspension, termination, cancellation or renewal terms in a separate written agreement, order form or invoice.

15. Disclaimers

To the maximum extent permitted by law, VIALINKER is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied or statutory.

VIALINKER disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance, regulatory compliance for a customer’s specific use case, accuracy of AI output, or achievement of any specific commercial, operational, professional or financial result.

16. Limitation of liability

To the maximum extent permitted by law, VIALINKER will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, lost profits, lost revenue, lost data, reputational harm, missed leads, advertising losses, campaign failure, business interruption, third-party platform failures, professional outcomes, customer claims or regulatory issues arising from customer misuse or customer-controlled workflows.

Where liability cannot be excluded, VIALINKER’s aggregate liability will be limited to the amounts paid by the customer for the relevant service during the three months preceding the event giving rise to liability, unless mandatory law requires a different limit or a separate written agreement states otherwise.

17. Indemnity

Business customers agree to defend, indemnify and hold VIALINKER harmless against claims, losses, damages, penalties, liabilities, costs and expenses arising from customer data, unlawful databases, inaccurate business information, misleading claims, misuse of the service, unlawful communications, prohibited content, platform rule violations, privacy or marketing law violations, regulated industry violations, professional misconduct, or breach of these Terms.

18. Governing law and disputes

These Terms are governed by [Governing law / jurisdiction], unless mandatory law requires otherwise.

Any dispute resolution process, venue, arbitration provision or court jurisdiction should be confirmed in the final legal version or in a separate agreement.

19. Changes to these Terms

VIALINKER may update these Terms from time to time to reflect changes in the product, business model, legal requirements or operating practices.

The updated version will be posted on this page with a revised effective date. Where required by law or contract, active paying customers may receive additional notice of material changes.

20. Contact

For questions about these Terms, contact:

Email: legal@vialinker.com>